Complaints & Disputes Handling Procedure

KFH-Bahrain will always endeavor to provide you with the highest levels of customer service. However, if you are of the opinion that we have fallen short of this, please contact the Branch staff who will be happy to assist.
 

If after this you feel that your complaint has not been handled to your satisfaction, there are two methods of registering a formal written complaint to the Bank which will be handled by a senior and independent member of the management team.

These methods are (1) Written letter, & (2) Email

1. Written letter, should be addressed to:

The Complaints officer

Kuwait Finance House-Bahrain

West Tower, Bahrain World Trade Center

P.O. Box 2066

Kingdom of Bahrain
 

2. Email: [email protected]
 

The Bank will endeavor to acknowledge your correspondence within 5 working days and after investigation, provide you with a formal response within 4 weeks.

Please do not use the Suggestion box in the branch to register a formal complaint as this box has been provided for you to provide general feedback to us.

For other inquiries and issues, you may contact the Bank via:
 

1) Website: www.kfh.bh
 

2) Call center:

Call us on our 24 Hour Call Center on +973 7777 7777

Our dedicated Customer Support team will support you with any of your requirements.

Best wishes

The Management